Privacy Policy

1. Introduction

Welcome to Sizzling Lab ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

Business Details:
Sizzling Lab
45 Kingsthorpe Road
Northampton, NN2 6EZ
United Kingdom
Email: info@sizzlinglab.co.uk
Phone: 01604 471 111

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and delivery address when you place an order or create an account.
• Order Information: Details of the food items you order, order history, and preferences.
• Payment Information: We do not store your full payment card details. Payments are processed securely via Stripe.
• Communication Data: Messages you send us via our contact form or email.
• Newsletter Subscription: Email address if you subscribe to our newsletter.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food orders
• Deliver your orders to the correct address
• Send order confirmations and updates
• Manage your account and order history
• Respond to your enquiries and provide customer support
• Send promotional offers and newsletters (only if you opt-in)
• Improve our website and services

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With Stripe for secure payment processing.
• Delivery: Your name, address, and phone number with our delivery staff to complete your order.
• Legal Requirements: If required by law or to protect our rights.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure password encryption for customer accounts
• SSL encryption for data transmission
• Regular security assessments
• Limited access to personal data by authorised staff only

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your cart items during your session
• Keep you logged into your account
• Remember your preferences

You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights (UK GDPR)

Under UK data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Object: Object to marketing communications at any time.
• Right to Data Portability: Request your data in a portable format.

To exercise any of these rights, please contact us at info@sizzlinglab.co.uk.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil your orders and provide customer service
• Comply with legal and regulatory requirements
• Maintain your account (until you request deletion)

Order records are typically retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: